At Golf Sales Shop, we combine our passion for golf with our commitment to exceptional service. Whether you’re shipping your premium golf equipment worldwide or needing to make a return, our policies are designed with the same precision we apply to club selection.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx):
– Delivery time: 10-15 business days after dispatch
– Flat rate: £12.95
– Recommended for time-sensitive orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after dispatch
– Available for orders over £50
– Ideal for non-urgent deliveries

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

  • Items must be in original, unused condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

  • Golf gloves
  • Golf base layers

All custom or personalized items are final sale.

Return & Exchange Process

Step 1: Initiate Your Request

Email our Swansea-based support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Golf Sales Shop Team,

I would like to request a return/exchange for my recent order #[Order Number].

Item(s) for return: [Product Name(s)]
Reason: [Please specify]
I would prefer: [Refund/Exchange for [Product Name]]

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business hours, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for faulty items only)

Step 3: Package & Ship

Securely package your items using the original packaging if possible. Include:

  • Completed return form (from your original shipment)
  • All original accessories and documentation

Ship to:
Golf Sales Shop Returns
63 De-La Beche St
Swansea, GB SA3H 5ZQ

Step 4: Processing

Once received, we’ll inspect your items and process within 3 business days. You’ll receive email confirmation when complete.

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

  • We’ll ship your replacement item once the return is received
  • Price differences will be charged/refunded as needed
  • Standard shipping fees apply for the new item

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • We recommend using a tracked service
  • Customs fees are non-refundable

Damaged or Faulty Items

If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll arrange free return shipping and expedite your replacement

For any questions about our shipping or returns policy, contact our team at [email protected]. We typically respond within 2 business hours.

Last Updated: [Insert Date]