FAQ

We specialise in premium golf equipment including clubs (drivers, fairway woods), golf balls (distance and tour models), apparel (base layers, caps, gloves), bags (cart and stand bags), electric carts/trolleys, and hundreds of essential accessories. Our inventory is curated for serious golfers who demand tour-quality performance.

While we don’t offer in-person fittings, our product descriptions include detailed specifications (flex, loft, lie angle) and player suitability guidance. For personalised recommendations, email our gear specialists at [email protected] with your handicap and typical ball flight.

All our premium golf balls meet current R&A and USGA regulations unless specifically marked as “practice” or “non-conforming” in the product title.

We offer two professional shipping solutions:
– Express Delivery (DHL/FedEx): £12.95 flat rate, 10-15 days with full tracking
– Free Standard Delivery (EMS): Free on orders over £50, 15-25 days with basic tracking
All orders receive golf-optimised packaging regardless of shipping method.

Yes! Many customers ship directly to vacation destinations. When ordering, simply provide the resort/hotel address and arrival date in the special instructions. We recommend choosing Express Delivery for time-sensitive resort deliveries.

All club sets are professionally disassembled and shipped in protective hard cases with included headcovers. Irons are bundled with protective wrapping between clubs to prevent chatter marks during transit.

Due to international transport regulations, lithium batteries require special documentation and separate shipment. Your cart will arrive fully assembled with the battery following 1-2 days later with complete installation instructions.

We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all tags attached. UK customers receive prepaid return labels; international customers may use any tracked carrier (return shipping at your expense).

Absolutely. Contact us within 15 days of receipt to arrange an exchange for loft/flex/shaft options we have in stock. Difference in price will be charged/refunded as applicable.

While our golf-optimised packaging prevents most transit issues, if damage occurs, email photos to [email protected] within 48 hours of delivery. We’ll immediately dispatch replacements via priority shipping.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted using 256-bit SSL technology.

Our checkout system provides transparent import fee estimates before payment. These fees are collected by your local carrier upon delivery and vary by country. EU/UK orders include all applicable taxes at checkout.

We never store raw payment data. Returning customers may opt to save encrypted payment tokens through our PCI-DSS compliant payment processor for faster checkout.

You’ll receive a dispatch confirmation email with tracking links. Express orders feature real-time DHL/FedEx tracking; EMS provides port-to-port updates. Track directly through our website under “My Orders” once logged in.

Yes, contact us at [email protected] within 12 hours of ordering to upgrade to Express Delivery. Include your order number in the subject line.

Our Swansea-based customer service team (available at [email protected]) typically responds within 2 business hours. For urgent tournament equipment needs, include “URGENT” in your subject line.